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Magoa
Designing Seamless and Informative Cleaner Dashboard For Gravestone Cleaning Service
Industry
Funeral
Timeline
2023
Platform
Website
Scope
UX Research, UX Design, UI Design
About
Magoa is a dedicated gravestone cleaning service platform that ensures the respectful maintenance of loved ones' resting places.
Magoa offers both one-time and subscription-based cleaning services, allowing customers to keep gravestones in pristine condition. In addition to cleaning, customers can request personalized decorations such as flowers, flags, or repainting, ensuring a meaningful tribute.
Background
Many families struggle to maintain gravesites due to distance, time constraints, or physical limitations, and Magoa was created to bridge that gap.
By offering professional cleaning, decoration services, and ongoing maintenance, the platform ensures that every resting place is cared for with respect. As demand for these services has grown, Magoa has continuously evolved, integrating technology to improve service efficiency while exploring new ways to support customers in honoring their loved ones.
Challenge
One of the main challenges Magoa faces is ensuring that cleaners have access to clear, accurate, and organized information to efficiently carry out their tasks.
With various customer requests, including specific cleaning details, grave locations, and add-on services like decorations or repainting, the current system can become overwhelming and difficult to navigate. To address this, Magoa is revamping its cleaner dashboard to enhance usability, streamline workflows, and improve data visibility. Additionally, as the company looks to expand its revenue streams beyond cleaning services.
Strategy
Optimizing the Cleaning Experience
Magoa is committed to enhancing the cleaning journey for both customers and cleaners by refining workflows and ensuring all necessary details are easily accessible. By improving task management, automating notifications, and providing clear instructions, cleaners can deliver a more efficient and high-quality service, ultimately increasing customer satisfaction.
Enhancing Scheduling and Availability
To provide a seamless experience for both customers and cleaners, Magoa is upgrading its availability settings. This will allow cleaners to set their working hours more flexibly and optimize scheduling based on demand, ensuring faster response times and reducing scheduling conflicts.
Providing Cleaning Tutorials
To maintain high service standards, Magoa is introducing detailed gravestone cleaning tutorials. These step-by-step guides will help cleaners follow best practices, use proper techniques, and handle different gravestone materials with care, leading to consistent and professional results.
Revamping the User Interface
A refreshed user interface is essential for improving usability and engagement. Magoa is redesigning its platform to offer a cleaner, more intuitive experience that makes navigation easier for both cleaners and customers. A well-structured layout will ensure that information, such as grave locations, customer requests, and add-ons, is presented clearly and effectively.
Integrated Online Shop
Beyond its core cleaning services, Magoa is launching an online shop to offer memorial-related products, such as flowers, candles, and personalized plaques. This expansion will provide customers with more ways to honor their loved ones while creating an additional revenue stream to support the platform’s growth.
Strengthening Customer Engagement
To build long-term relationships and improve service quality, Magoa is enhancing customer engagement through better communication channels and support systems. Features like automated updates, feedback collection, and responsive customer support will help ensure a smooth and personalized experience, fostering trust and loyalty among users.
